Florian & Santiago

This Privacy Policy sets out and informs visitors and customers (potential and actual), hereinafter referred to as “visitors”, of the manner in which Florian & Santiago uses and protects the information transmitted to it and, more particularly but without being exclusive, when the visitor uses this site accessible via the following link: www.florianysantiago.com, hereinafter referred to as the “site”, or when the visitor calls upon or resorts to the services and products offered by Florian & Santiago.

The present privacy policy may be modified or completed at any time by Florian & Santiago, in particular in order to comply with any legislative, regulatory, jurisprudential or technological evolution. In such a case, the date of the update will be clearly identified at the top of the present policy. These modifications are binding on the visitor as soon as they are put online. The visitor is therefore invited to regularly consult this privacy policy, as well as the rules governing the use of cookies, in order to take note of any changes.


In general, it is possible to visit the site without communicating any personal information. In any case, the visitor is not, in any way, required to transmit his information to Florian & Santiago.

However, in certain situations of absence of transmission of information, it is possible that the visitor cannot benefit from the requested services. Indeed, in order to make the visitor benefit from the services proposed by Florian & Santiago, the latter can be brought, in certain cases, to ask you to inform your name(s), first name(s), addresses (e-mail and postal), hereafter the “personal information”. By transmitting this information, the visitor expressly agrees that it will be processed by Florian & Santiago, for the purposes indicated in point 2 below as well as for the purposes mentioned at the time of each request.

In accordance with the General Data Protection Regulation (GDPR) of 14 April 2016, Florian & Santiago informs you of the following:

Identity of the data controller:

Bld Bischoffsheim 39/4
1000 Brussels

BE 0833942355

E-mail : [email protected]

The data controller ensures the accuracy and relevance of the personal data collected and processed. In addition to the above, it ensures that it complies with the applicable regulations and with this privacy policy.

Collected data:
Florian & Santiago collects the following personal data: last name, first name, postal address, e-mail, telephone number(s) (landline and/or mobile), Internet browser used, navigation mode used (PC or mobile).

Purposes of the treatment:
Florian & Santiago is likely to process the personal information transmitted for the following purposes

sending the electronic newsletter to the visitor of Florian & Santiago; providing the information or services requested by the visitor (by presence on the operating sites, by e-mail, by telephone or by postal mail) and adapted to him, and more particularly :

statistics of visits to the Florian & Santiago web site ;

to collect information allowing Florian & Santiago to improve the site, the products and services (in particular by the means of cookies); to Google Analytics, by the means of cookies, as mentioned in the disclaimer available on the website of Florian & Santiago via the following link: https://www.florianysantiago.com/mentions-legales/ ;

Recipients :
Only Florian & Santiago is the recipient of the personal information communicated.

This information, whether in individual or anonymous form, is never transmitted to a third party, with the exception of subcontractors, external service providers or partners that Florian & Santiago calls upon within the framework of its legal or contractual obligations or within the framework of the realization of its social object and this, in order to ensure a complete and adequate service to the visitor.

Neither Florian & Santiago, nor any of its subcontractors, external service providers or partners, proceed to the marketing of personal data of the visitors of the site and Florian & Santiago.

Duration of conservation:
Personal information is kept by Florian & Santiago only for the time corresponding to the purposes of the collection as mentioned above. In any case, except other time of conservation imposed by a legal or contractual obligation, the conservation of the data will not exceed 10 years.

Location of data storage:
Florian & Santiago keeps the data on computer media and, mainly, on an OVH mail server as well as in the Google cloud whose privacy policies can be consulted via the links :

Cloud :

Google drive : https://policies.google.com/privacy?hl=fr&gl=US

Mail server :

OVHcloud : https://ovh.com/fr/protection-donnees-personnelles/

Florian & Santiago makes every effort to ensure the security of data by implementing technical and organizational measures in accordance with the standards applicable to this type of data and business.

Rights of the visitor:
The visitor has the following rights, in accordance with the above-mentioned European regulation:

Right of access and communication of data

The visitor has the right to access and consult the personal data concerning him/her, kept by Florian & Santiago. The visitor can also take note of the way in which Florian & Santiago obtained them as well as the people to whom they are communicated.

Taking into account the obligation of security and confidentiality in the treatment of the personal data which falls to Florian & Santiago, the request for access and consultation of the data formulated by the visitor will be treated subject to approaching the proof of its identity, in particular by the production of an electronic or paper copy (accompanied by a signature) of its identity card during the period of validity of this one. The request is, in any case, free of charge for the visitor.

Florian & Santiago can however oppose the manifestly abusive requests (by their number or their repetitive or systematic character, for example).

Right to rectify data

The European regulation allows the visitor to request the rectification, updating or deletion of data concerning him/her which may be inaccurate, erroneous, incomplete or obsolete.

Right of opposition

The visitor has the right to object to the processing of data in the following two situations: when the exercise of this right is based on legitimate reasons or when the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.

Right to erasure

The visitor has the right to request and obtain the deletion of data concerning him/her held by Florian & Santiago.

Florian & Santiago will comply with the visitor’s request if: the personal data are no longer necessary for the purposes for which they were collected; the processing of the data was based exclusively on the visitor’s consent and the visitor withdraws his or her consent; the visitor objects, for well-founded reasons, to the processing.

In any case, the request for erasure may be refused by Florian & Santiago if the request is necessary for the exercise or defense of legal rights or for compliance with a legal or contractual obligation on the part of Florian & Santiago.

Right to data portability

The visitor can request that his personal data be transferred to a controller identical to Florian & Santiago. The visitor can, therefore, ask Florian & Santiago to transmit the data in a structured, commonly used and computer readable format.

Modalities of exercise of the rights

The above-mentioned rights can be exercised by sending a letter to the address of Florian & Santiago or by sending an e-mail to the following address: [email protected].

Response time

Florian & Santiago will respond to the visitor’s request in the same manner as the visitor’s request.

Florian & Santiago commits itself to answer any request for access, rectification or opposition, deletion or any other complementary request for information within a reasonable time and in any case, within a maximum of 1 month from the reception of your request.

Depending on the complexity of the request, the response time may be extended to 3 months in accordance with the applicable European regulation.

Persons authorized to consult personal data

Only Florian & Santiago staff members are authorized to consult personal data, with the exception of the application of point 4 above. These persons have a reasonable need for the data because of the tasks and missions they are entrusted with or because of the necessities linked to the activity of Florian & Santiago.

Authorized service providers and transfer to a third country of the European Union

Florian & Santiago informs, moreover, the visitor that it resorts to authorized providers to facilitate the collection and the treatment of the communicated data. These service providers are located within the European Union.

Florian & Santiago has previously ensured the implementation by the providers of adequate safeguards and compliance with strict conditions on confidentiality, use and protection of data.

Complaint to the competent authority

Florian & Santiago hopes that any possible difficulty related to the processing of personal data will be resolved through dialogue. However, if this is not possible, the visitor has the right to file a complaint with the Data Protection Authority.

The Data Protection Authority is located at Rue de la Presse 35, 1000 Brussels, and can be reached by telephone on +32 2 274 48 00 or by e-mail at [email protected].